Legal
Terms & Conditions
Venice View Beach Resort — Baku, Nzema, Western Region, Ghana
1. Booking and confirmation
All reservations must be made through our official channels: this website, authorised agents, or our front desk.
A booking is confirmed only once full payment (or a required deposit agreed with management) is received. Online bookings are paid in full at the time of booking through our secure payment partner, Paystack.
Guests must provide accurate contact and payment details. Room prices are shown in US dollars and charged in Ghana cedis (GHS) at the exchange rate displayed at checkout. A 10% tax and service charge applies to room bookings.
2. Online payments
We accept Visa, Mastercard, Mobile Money (MTN, Telecel, AirtelTigo) and other channels offered by Paystack. We never see or store your full card details.
Your booking reference is shown after payment and should be quoted in all communication with us.
3. Non-refundable policy
All bookings and payments made online are strictly non-refundable, regardless of the reason for cancellation, change of plans, weather conditions, travel disruption, personal emergencies or no-show.
Shortened stays, early departures and unused services are not refunded.
By completing an online reservation you confirm that you have read, understood and accepted this non-refundable policy without exception.
4. Date changes
Date changes may be considered on written request made at least 7 days before the scheduled arrival. Changes depend on availability and management approval, and a difference in rate or an administration fee may apply.
5. Check-in and check-out
Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available on request and may incur a fee.
A valid photo ID is required for every adult guest at check-in.
6. Events and tickets
Event tickets bought online are non-refundable and non-transferable unless the event is cancelled by the resort, in which case tickets will be honoured for the rescheduled date.
7. Use of facilities
Resort facilities — including the beach, pool, restaurant, horse riding and recreation areas — are for registered guests and are used at the guest's own risk. Children must be supervised at all times.
Facilities may be closed temporarily for maintenance or safety without prior notice.
8. Guest conduct
Guests must behave respectfully. Disorderly conduct, excessive noise, vandalism or disruptive behaviour may lead to removal from the property without a refund.
9. Liability, loss and damage
The resort is not responsible for lost, stolen or damaged personal belongings. Please use in-room safes or the front desk for valuables.
Guests are financially responsible for damage, loss or excessive cleaning caused to resort property, and the resort may charge the payment method used for the cost.
10. Pets
Pets are not allowed. Certified service animals may be permitted with prior request and documentation.
11. Governing law
These terms are governed by the laws of the Republic of Ghana. Disputes fall under the jurisdiction of the competent courts of the Western Region of Ghana.
Questions? Contact us before booking at frontdesk@veniceviewbeach.com.